Return-Refund-Exchange-Policy

At Century Bags, we strive to provide you with high-quality products. However, we understand that there may be instances where a product arrives damaged.
In such cases, we offer a straightforward return and refund process. Here are the details of our return, refund, and exchange policy:

1) Damaged Product: If you receive a product that is broken or damaged, please contact our customer support team within 7 days of receiving your order. We consider damage as any significant breakage or flaw that affects the functionality or appearance of the product.

2) Photo Submission: To initiate the return or refund process, please send a clear photo of the damaged product to salescenturybags@gmail.com, along with your order number and a brief description of the issue.

3) Refund or Exchange: You have two options in case of a damaged product: a) Refund: We will issue a refund for the cost of the damaged item. b) Exchange: You can choose to exchange the damaged item for a replacement of the same product. If the product is out of stock, we will provide a refund.

4) Processing Time: Once we receive the necessary information, our team will process your refund or exchange request within 3-5 business days. The time it takes for the funds to be credited to your account may vary depending on your payment method.

Please note: This policy is specific to damaged products. For other reasons, such as size or style preferences, we encourage you to reach out to our customer support team for assistance.
If you have any further questions or need assistance with the return, refund, or exchange process, please do not hesitate to contact us at salescenturybags@gmail.com, and our friendly customer support team will be happy to assist you. Your satisfaction is our priority.